/* automata Customer Portal — Dusk theme (shared) */
:root {
  --bg: #151016; --bg2: #1d161c; --bg3: #261c22; --border: #33252b;
  --fg: #f5efe8; --muted: #a8919b;
  --accent: #ff8a5c; --accent2: #c26f0a;
  --grad: linear-gradient(135deg, #e04f1a, #c26f0a);
  --good: #7dd6a0; --danger: #ff6b6b; --info: #8fb8ff;
  --mono: "IBM Plex Mono", monospace; --sans: "Space Grotesk", system-ui, sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  background: var(--bg); color: var(--fg); font-family: var(--sans);
  -webkit-font-smoothing: antialiased;
}
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ── buttons ── */
.btn { border: none; border-radius: 9px; cursor: pointer; font-family: var(--sans); font-weight: 600; font-size: 13px; padding: 10px 16px; }
.btn.primary { background: var(--grad); color: #fff; }
.btn.primary:hover { filter: brightness(1.05); }
.btn.ghost { background: transparent; border: 1px solid var(--border); color: var(--fg); }
.btn.danger { background: transparent; border: 1px solid var(--border); color: var(--muted); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.sbtn { border: none; border-radius: 7px; cursor: pointer; font-family: var(--sans); font-weight: 600; font-size: 12px; padding: 7px 12px; }
.sbtn.primary { background: var(--grad); color: #fff; }
.sbtn.ghost { background: transparent; border: 1px solid var(--border); color: var(--fg); }
.sbtn.danger { background: transparent; border: 1px solid var(--border); color: var(--muted); }

/* ── brand ── */
.brand { font-weight: 700; letter-spacing: -0.02em; }
.brand .dot { color: var(--accent); }
.eyebrow { font-family: var(--mono); font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: 0.16em; }

/* ── login ── */
.login-body {
  min-height: 100vh; display: flex; align-items: center; justify-content: center;
  background:
    radial-gradient(1200px 600px at 80% -10%, rgba(224,79,26,0.16), transparent 60%),
    radial-gradient(900px 500px at 10% 110%, rgba(194,111,10,0.12), transparent 55%),
    var(--bg);
  padding: 40px 24px;
}
.login-card {
  width: 100%; max-width: 400px; background: var(--bg2); border: 1px solid var(--border);
  border-radius: 16px; padding: 36px 34px 30px; box-shadow: 0 30px 80px -20px rgba(0,0,0,0.6);
}
.login-card h1 { font-size: 20px; font-weight: 600; letter-spacing: -0.01em; margin: 18px 0 6px; }
.login-card .lede { color: var(--muted); font-size: 14px; line-height: 1.5; margin: 0 0 24px; }
.login-card label { display: block; font-size: 13px; color: var(--muted); margin: 16px 0 7px; }
.login-card input {
  width: 100%; background: var(--bg); border: 1px solid var(--border); border-radius: 10px;
  color: var(--fg); padding: 12px 14px; font-family: var(--sans); font-size: 14px;
}
.login-card input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px rgba(255,138,92,0.12); }
.login-card .row { display: flex; align-items: center; justify-content: space-between; margin: 16px 0 22px; }
.login-card .remember { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--muted); }
.login-card .remember input { width: 16px; height: 16px; accent-color: var(--accent); }
.login-card .btn { width: 100%; padding: 13px; font-size: 15px; }
.login-card .err { color: var(--danger); font-size: 13px; margin-top: 12px; min-height: 16px; }
.login-card .foot { color: var(--muted); font-size: 12px; text-align: center; margin-top: 26px; line-height: 1.6; }
.badge {
  display: inline-flex; align-items: center; gap: 7px; font-family: var(--mono); font-size: 11px;
  color: var(--accent); border: 1px solid var(--border); background: var(--bg3);
  padding: 6px 10px; border-radius: 20px; margin-bottom: 6px;
}
.badge .pdot { width: 7px; height: 7px; border-radius: 50%; background: var(--accent); box-shadow: 0 0 0 3px rgba(255,138,92,0.2); }

/* ── dashboard shell ── */
.app { display: grid; grid-template-columns: 232px 1fr; min-height: 100vh; }
.side { background: var(--bg2); border-right: 1px solid var(--border); padding: 24px 18px; display: flex; flex-direction: column; }
.side .brand { font-size: 22px; margin-bottom: 22px; }
.bizchip { display: flex; align-items: center; gap: 10px; background: var(--bg3); border: 1px solid var(--border); border-radius: 10px; padding: 10px 12px; margin-bottom: 22px; }
.bizchip .logo { width: 30px; height: 30px; border-radius: 8px; background: var(--grad); display: flex; align-items: center; justify-content: center; font-size: 13px; font-weight: 700; color: #fff; flex: none; }
.bizchip .name { font-size: 13px; font-weight: 600; line-height: 1.2; }
.bizchip .sub { font-size: 11px; color: var(--muted); font-family: var(--mono); }
.nav { display: flex; flex-direction: column; gap: 2px; }
.nav a { display: flex; align-items: center; gap: 11px; padding: 9px 12px; border-radius: 8px; color: var(--muted); text-decoration: none; font-size: 14px; }
.nav a .ic { width: 18px; text-align: center; font-family: var(--mono); }
.nav a.on { background: var(--bg3); color: var(--fg); }
.nav a.on .ic { color: var(--accent); }
.nav .count { margin-left: auto; font-family: var(--mono); font-size: 11px; background: var(--bg3); border: 1px solid var(--border); border-radius: 20px; padding: 1px 8px; color: var(--muted); }
.nav .count.hot { background: var(--accent); color: #24100a; border-color: transparent; }
.side .spacer { flex: 1; }
.agent { background: var(--bg3); border: 1px solid var(--border); border-radius: 10px; padding: 12px; font-size: 12px; }
.agent .t { display: flex; align-items: center; gap: 7px; font-weight: 600; }
.agent .t .pulse { width: 8px; height: 8px; border-radius: 50%; background: var(--good); box-shadow: 0 0 0 3px rgba(125,214,160,0.2); }
.agent .s { color: var(--muted); margin-top: 6px; line-height: 1.5; }

.main { padding: 26px 30px; min-width: 0; }
.topbar { display: flex; align-items: center; justify-content: space-between; margin-bottom: 24px; }
.topbar h1 { font-size: 20px; font-weight: 600; letter-spacing: -0.01em; margin: 0; }
.topbar .sub { color: var(--muted); font-size: 13px; margin-top: 2px; }
.user { display: flex; align-items: center; gap: 12px; }
.user .avatar { width: 34px; height: 34px; border-radius: 50%; background: var(--bg3); border: 1px solid var(--border); display: flex; align-items: center; justify-content: center; font-weight: 600; font-size: 13px; color: var(--accent); }
.user .who { font-size: 13px; font-weight: 500; }
.user a.logout { font-size: 12px; color: var(--muted); text-decoration: none; }
.user a.logout:hover { color: var(--fg); }

.stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 26px; }
.stat { background: var(--bg2); border: 1px solid var(--border); border-radius: 12px; padding: 16px 18px; }
.stat .k { font-family: var(--mono); font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: 0.1em; }
.stat .v { font-size: 28px; font-weight: 700; letter-spacing: -0.02em; margin-top: 6px; }
.stat .v .u { font-size: 14px; color: var(--muted); font-weight: 500; }
.stat .d { font-size: 12px; color: var(--muted); margin-top: 4px; }
.stat.hl .v { color: var(--accent); }

.cols { display: grid; grid-template-columns: 1.55fr 1fr; gap: 18px; align-items: start; }
.panel { background: var(--bg2); border: 1px solid var(--border); border-radius: 14px; margin-bottom: 18px; }
.panel .head { display: flex; align-items: center; justify-content: space-between; padding: 16px 18px 0; }
.panel .head h2 { font-size: 15px; font-weight: 600; margin: 0; }
.panel .head .pill { font-family: var(--mono); font-size: 11px; color: var(--muted); border: 1px solid var(--border); border-radius: 20px; padding: 3px 10px; }

/* approval queue */
.qc { padding: 16px 18px 18px; display: flex; flex-direction: column; gap: 14px; }
.qcard { background: var(--bg); border: 1px solid var(--border); border-radius: 12px; padding: 16px; }
.qcard.held { opacity: 0.7; }
.qcard .meta { display: flex; align-items: baseline; justify-content: space-between; margin-bottom: 8px; }
.qcard .from { font-weight: 600; font-size: 14px; }
.qcard .when { font-family: var(--mono); font-size: 11px; color: var(--muted); }
.qcard .leadmsg { font-size: 13px; color: var(--muted); line-height: 1.5; border-left: 2px solid var(--border); padding-left: 12px; margin-bottom: 14px; }
.qcard .reply { background: var(--bg2); border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; font-size: 13px; line-height: 1.55; }
.qcard .reply .tag { font-family: var(--mono); font-size: 10px; color: var(--info); text-transform: uppercase; letter-spacing: 0.1em; display: block; margin-bottom: 6px; }
.qcard .reply textarea { width: 100%; background: var(--bg); border: 1px solid var(--border); border-radius: 8px; color: var(--fg); padding: 10px 12px; font-family: var(--sans); font-size: 13px; line-height: 1.5; resize: vertical; min-height: 90px; }
.qcard .reply textarea:focus { outline: none; border-color: var(--accent); }
.qcard .conf { font-family: var(--mono); font-size: 11px; margin-top: 8px; color: var(--good); }
.qcard .conf.low { color: var(--accent); }
.qcard .actions { display: flex; gap: 10px; margin-top: 14px; }
.empty { padding: 26px 18px; color: var(--muted); font-size: 13px; text-align: center; line-height: 1.6; }

/* teach panel */
.teach { padding: 0 18px 18px; }
.teach textarea { width: 100%; background: var(--bg); border: 1px solid var(--border); border-radius: 10px; color: var(--fg); padding: 11px 13px; font-family: var(--sans); font-size: 13px; resize: vertical; min-height: 74px; }
.teach textarea:focus { outline: none; border-color: var(--accent); }
.teach .hint { font-size: 12px; color: var(--muted); margin: 8px 0 12px; line-height: 1.5; }
.teach .btn { width: 100%; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 14px; }
.chip { font-family: var(--mono); font-size: 11px; padding: 6px 11px; border-radius: 20px; border: 1px solid var(--border); background: var(--bg3); color: var(--muted); }
.chip .tag { color: var(--accent); margin-right: 6px; font-weight: 500; }

/* activity feed */
.feed { padding: 0 18px 18px; }
.fitem { display: flex; gap: 12px; padding: 12px 0; border-bottom: 1px solid var(--border); }
.fitem:last-child { border-bottom: none; }
.fdot { width: 9px; height: 9px; border-radius: 50%; margin-top: 5px; flex: none; }
.fdot.in { background: var(--good); }
.fdot.out { background: var(--info); }
.fdot.hold { background: var(--accent); }
.fitem .txt { font-size: 13px; line-height: 1.45; }
.fitem .txt b { font-weight: 600; }
.fitem .t { font-family: var(--mono); font-size: 11px; color: var(--muted); display: block; margin-top: 3px; }

/* toast */
.toast { position: fixed; bottom: 22px; right: 22px; background: var(--bg3); border: 1px solid var(--border); border-radius: 10px; padding: 12px 16px; font-size: 13px; box-shadow: 0 12px 40px -8px rgba(0,0,0,0.6); opacity: 0; transform: translateY(8px); transition: all 0.2s ease; pointer-events: none; }
.toast.show { opacity: 1; transform: translateY(0); }
.toast.ok { border-color: rgba(125,214,160,0.4); color: var(--good); }
.toast.err { border-color: rgba(255,107,107,0.4); color: var(--danger); }